### Page: https://www.visagio.com.au Title: Visagio Australia | Business Transformation & Consulting Meta Description: We partner on the ground, every day. Transforming businesses through Supply Chain, Digital, AI & Analytics, and Organisational Efficiency solutions. Language: en-AU Canonical URL: https://www.visagio.com.au ## Headings Structure: H1: Consulting? Not Quite. We partner where it counts: on the ground, every day. H2: Consulting? Not quite. We partner where it counts: on the ground, every day. H2: Where your journey to excellence begins. H2: Good-hearted and talented people that make things happen. H2: Transforming and developing businesses, delivering efficiency H2: Explore our services H3: Supply Chain & Operations H3: Digital & Technology H3: AI & Advanced Analytics H3: Organisational Efficiency H2: Be part of the transformation ## Main Content: H1: Consulting? Not Quite. We partner where it counts: on the ground, every day. H2: Consulting? Not quite. We partner where it counts: on the ground, every day. H2: Where your journey to excellence begins. H2: Good-hearted and talented people that make things happen. H2: Transforming and developing businesses, delivering efficiency H2: Explore our services H3: Supply Chain & Operations H3: Digital & Technology H3: AI & Advanced Analytics H3: Organisational Efficiency H2: Be part of the transformation Our people are our greatest competitive advantage: we bring together a highly talented, business-savvy, tech-driven and multidisciplinary team. We work hand-in-hand with our clients to solve complex problems, implement lasting solutions, and deliver value through deep collaboration.We don’t just advise — we build, together. Streamline your end-to-end operations to improve resilience and efficiency. Drive transformation through digital products, automation, and smart platforms. Unlock insights and scale decisions with AI-powered, data-driven solutions. Boost performance by redesigning processes, structures, and ways of working. Discover your path alongside extraordinary people. We are looking for those who are the protagonists of their own journey and are willing to face great challenges. --- ### Page: https://www.visagio.com.au/insights Title: Latest Insights | Business Strategy & Innovation | Visagio Meta Description: Explore expert insights on digital transformation, business strategy, and innovation across industries. Discover practical frameworks and methodologies. Language: en-AU Canonical URL: https://www.visagio.com.au/insights ## Headings Structure: H1: Latest Insights H2: Latest Insights ## Main Content: H1: Latest Insights H2: Latest Insights Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. --- ### Page: https://www.visagio.com.au/visagio/our-people Title: Our People | Visagio Australia Meta Description: Meet the talented team at Visagio Australia. Ranked #7 Best Workplace by Great Place to Work™, we foster diversity, innovation & excellence. Language: en-AU Canonical URL: https://www.visagio.com.au/visagio/our-people ## Headings Structure: H1: Our People H2: At Visagio, we believe in the power of good-hearted and talented people to achieve the extraordinary. H3: Networks H3: Empowerment H3: Protagonism H2: We are the #7 Best Workplace in Australia in the medium-size category by the Great Place to Work™ Institute H3: Top Choice for Graduates & Interns H3: Empowering Innovation H2: Quality continuous training and development H2: Diversity H3: Think WIDE H3: Women@Visagio H3: LGBTQIA+@Visagio H2: Transform businesses with us! ## Main Content: H1: Our People H2: At Visagio, we believe in the power of good-hearted and talented people to achieve the extraordinary. H3: Networks H3: Empowerment H3: Protagonism H2: We are the #7 Best Workplace in Australia in the medium-size category by the Great Place to Work™ Institute H3: Top Choice for Graduates & Interns H3: Empowering Innovation H2: Quality continuous training and development H2: Diversity H3: Think WIDE H3: Women@Visagio H3: LGBTQIA+@Visagio H2: Transform businesses with us! Our team is driven by a strong sense of purpose, technical excellence, and a deep commitment to client success. We foster a diverse, inclusive, and collaborative environment where everyone is empowered to grow, innovate, and make a real impact. Build meaningful connections from day one by working side by side with exceptional Visagians and clients, sharing knowledge, learning fast, and expanding your professional network through real collaboration. We trust our people to own their work. With a flat structure, open communication, and support to pursue ideas, Visagians are empowered to grow, innovate, and shape their careers with autonomy and accountability Our people are protagonists, hands-on, proactive, and accountable for delivering real impact. We take ownership to innovate, solve hard problems, and build the Visagio of the future while creating exceptional outcomes for our clients For two years in a row in the top 10 Best Workplaces in Australia! Our company was also recognised as the Best Workplace for Graduates and Interns and the Best Workplace for Career Prospects in the Management Consulting category across all graduate employers nationwide in the Top 100 Graduate Employers by Prosple, reinforcing our purpose of being an excellent platform for good-hearted and talented people to achieve the extraordinary. Since our establishment, entrepreneurship and innovation have been at the core of our DNA and are fostered in our employees. Thus, the diversification of our business is a consequence of our culture and today, we have 15 spin-offs across Visagio Group, including startups founded by Visagians. Diversification is a way for us to add more knowledge to the platform and also generate more value for our clients and Visagians with new opportunities for action. At Visagio, we believe in good-hearted and talented people with greater potential than our own. UniVisagio, our corporate university, supports the development of all consultants to reach a level of technical excellence recognised across the market. Beyond our own training and certification programs, we sponsor Visagians to study at top institutions such as London Business School, INSEAD, Harvard, MIT, and Ohio State University, through immersive programs and MBA units. Visagio is a platform to transform businesses, with focus on developing talents. Our priority is to create a workplace where everyone feels comfortable to realise their potential. We believe that diversity and inclusion are key for every Visagian to feel pride, respect and a sense of belonging, bringing different perspectives to our platform and making sure our people and clients achieve extraordinary outcomes. At Visagio, our priority is to ensure an equitable environment where everyone feels free to exercise their full potential. Through our Think WIDE (Wellbeing, Inclusion, Diversity and Equity) initiative, we champion a diverse and supportive environment of trust and acceptance that inspires all Visagians to feel good, have a voice and impact our community. Visagio actively works to provide equal opportunities for all Visagians, empowering our women to achieve their full potential. That translates into a large female presence in leadership positions. We make sure our LGBTQIA+ community has a voice and feels safe, promoting a network of internal allies working to ensure the wellbeing and development of our LGBTQIA+ team members. We are a global platform that helps organisations achieve their goals by driving efficiency, delivering sustainable results, and fostering talent development. --- ### Page: https://www.visagio.com.au/contact Title: Contact Visagio | Get in Touch with Our Team Meta Description: Contact Visagio's Australian offices in Sydney, Perth, and Brisbane. Reach out to discuss how we can transform your business with our consulting services. Language: en-AU Canonical URL: https://www.visagio.com.au/contact ## Headings Structure: H1: Get in touch H2: Find out the address of our headquarters ## Main Content: H1: Get in touch H2: Find out the address of our headquarters Stay connected and learn more about how we support people and organisations on their transformation journeys. Suite 2.105, Level 1/477 Pitt St, Haymarket2000, New South Wales Level 5/45 St Georges Terrace, Perth6000, Western Australia 123 Eagle Street, Brisbane4000, Queensland Praia do Flamengo, 154 - Flamengo, Rio de Janeiro - RJ, 22210-906 Praia do Flamengo, 154 - Flamengo, Rio de Janeiro - RJ, 22210-906 Praia do Flamengo, 154 - Flamengo, Rio de Janeiro - RJ, 22210-906 --- ### Page: https://www.visagio.com.au/privacy-policy Title: Política de Privacidade | Visagio Meta Description: Política de Privacidade da Visagio: saiba como protegemos seus dados e informações pessoais. Nosso compromisso com a segurança e privacidade dos nossos clientes. Language: en-AU Canonical URL: https://www.visagio.com.au/privacy-policy ## Headings Structure: H1: Privacy Policy H2: 1. Definitions H2: 2. Personal Information We Collect H3: 2.1 Cookies and Website Usage H3: 2.2 Recruitment and Selection H3: 2.3 Social Media Logins H3: 2.4 Events, Training and Marketing H3: 2.5 Contractual, Financial and Legal Purposes H2: 3. How We Use Personal Information H2: 4. Disclosure and International Transfers H3: 4.1 Disclosure H3: 4.2 Overseas Disclosure H2: 5. Data Security H2: 6. Retention of Personal Information H2: 7. Children’s Privacy H2: 8. Your Rights Under Australian Law H2: 9. Third-Party Links H2: 10. Changes to This Policy H2: 11. Contact and Complaints ## Main Content: H1: Privacy Policy H2: 1. Definitions H2: 2. Personal Information We Collect H3: 2.1 Cookies and Website Usage H3: 2.2 Recruitment and Selection H3: 2.3 Social Media Logins H3: 2.4 Events, Training and Marketing H3: 2.5 Contractual, Financial and Legal Purposes H2: 3. How We Use Personal Information H2: 4. Disclosure and International Transfers H3: 4.1 Disclosure H3: 4.2 Overseas Disclosure H2: 5. Data Security H2: 6. Retention of Personal Information H2: 7. Children’s Privacy H2: 8. Your Rights Under Australian Law H2: 9. Third-Party Links H2: 10. Changes to This Policy H2: 11. Contact and Complaints H4: Privacy Officer – Visagio Date of update: 28 December 2024 Visagio Australia Pty Ltd respect your privacy and are committed to protecting your personalinformation. This Privacy Policy explains how we collect, use, disclose, store and protectpersonal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to individuals whose personal information we collect or handle in Australia,including visitors to our websites and apps, candidates, employees, clients, suppliers and eventparticipants. Personal Information means information or an opinion about an identified individual, or anindividual who is reasonably identifiable, whether the information is true or not and whetherrecorded in a material form or not. Sensitive Information is a subset of Personal Information and includes information or opinionsabout an individual’s racial or ethnic origin, sexual orientation or practices, gender identity,health information, genetic or biometric information, political opinions, religious orphilosophical beliefs, trade union membership, or criminal record. Privacy Act means the Australian Privacy Act 1988 (Cth), as amended. APPs means the Australian Privacy Principles set out in Schedule 1 to the Privacy Act. You / Your / Individual refers to the individual to whom the Personal Information relates. Privacy Officer means the person appointed by Visagio to oversee compliance with this PrivacyPolicy and the Privacy Act. We collect Personal Information that is reasonably necessary for our business functions andactivities, or as otherwise permitted by law. We use cookies and similar technologies to improve your experience on our websites and apps,analyse traffic, and personalise content. Cookies may collect information such as IP address,browser type, pages visited and preferences. Further details are available in our Cookies Policy. When you apply for a role with Visagio, we may collect: - Identification details: name, date of birth, nationality, address; - Contact details: email, phone number; - Demographic information (voluntary): gender, gender identity, pronouns, cultural background; - Education and qualifications: academic history, courses, certifications; - Employment information: workhistory, roles held; - Online profiles: professional social media profiles (e.g. LinkedIn). Where permitted by law and with your consent where required, we may also collect Sensitive Information (e.g. health or diversity information) for purposes such as workplace adjustments, diversity initiatives, or compliance with legal obligations. If you choose to log in using a social media account, we may collect information made available by that platform in accordance with your privacy settings. When you register for events, training programs, newsletters or marketing communications, we may collect your name, contact details, employer or university, and areas of interest. We may collect Personal Information necessary to: - negotiate and manage contracts; - process payments and reimbursements; - comply with taxation, accounting or regulatory requirements; - manage or participate in legal or dispute resolution processes. We use Personal Information for purposes including: - providing and improving our services; -recruitment, employment and talent management; - marketing and communications (with optout options); - event management and training delivery; - legal compliance and risk management; - protecting the security and integrity of our systems. We only use Personal Information for the primary purpose for which it was collected, or for a related secondary purpose where permitted by the APPs. We may disclose Personal Information to: - our related entities; - service providers (e.g. IT, hosting, recruitment, payment providers); - professional advisers (legal, accounting); - government authorities where required by law. All service providers are required to handle Personal Information in a manner consistent with this Policy and applicable privacy laws. Given Visagio’s international operations, Personal Information may be disclosed or stored overseas. Where this occurs, we take reasonable steps to ensure that overseas recipients do not breach the APPs, or that an exception under the Privacy Act applies. We implement reasonable technical and organisational safeguards to protect Personal Information against misuse, interference, loss, unauthorised access, modification or disclosure. While we take reasonable steps to secure information, no method of transmission over the internet is completely secure. We retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law. When no longer required, we take reasonable steps to destroy or de-identify the information. Our services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children without appropriate consent. Under the Privacy Act, you have the right to: - request access to the Personal Information we hold about you; - request correction of inaccurate, out-of-date or incomplete information; -make a complaint about a breach of the APPs; - opt out of direct marketing communications. Requests can be made using the contact details below. We will respond within a reasonable period and in accordance with the Privacy Act. Our websites may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We may update this Privacy Policy from time to time. The most current version will always be available on our websites, with the date of last update clearly indicated. If you have questions, wish to access or correct your Personal Information, or wish to make a complaint, please contact: Email: privacy@visagio.com If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. --- ### Page: https://www.visagio.com.au/cookies-policy Title: Política de Cookies | Visagio Meta Description: Entenda como utilizamos cookies em nosso site. Nossa política de cookies explica como melhoramos sua experiência de navegação e protegemos sua privacidade. Language: en-AU Canonical URL: https://www.visagio.com.au/cookies-policy ## Headings Structure: H1: Cookies Policy H2: What are Cookies and why do we use them? H2: Types of Cookies H2: Description of the Cookies used on this site H2: Cookie Management H3: Policy Updates ## Main Content: H1: Cookies Policy H2: What are Cookies and why do we use them? H2: Types of Cookies H2: Description of the Cookies used on this site H2: Cookie Management H3: Policy Updates Effective Date: December 16, 2025 For a correct understanding of the Cookies Policy, whenever we use the word USER we are referring to people who, in any way, use or are interested in our services and those who interact with our site (navigation, contact and news). Cookies are small files saved on the USER's devices, such as a computer, smartphone and tablet, when a website is accessed. The use of cookies by VISAGIO is necessary to provide the USER of our site with a good experience safely. Cookies, as for their owners, may be: Cookies regarding their lifespan can be: Cookies, in terms of their purpose, can be: VISAGIO AUSTRALIA uses the following types of cookies: Cookies can be managed directly through the preferences tab of your browser, and you can choose to delete and refuse cookies, but this action may compromise the properfunctioning of the site. You can obtain more information about cookies and how to manage and delete them at the following links: The Cookie Policy is subject to change at any time and with immediate effect. Therefore, we recommend that you visit this page whenever possible for clarification and to obtain updated information. --- ### Page: https://www.visagio.com.au/visagio/our-history Title: Our History | Visagio Australia - Since 2003 Meta Description: Founded in 2003 by five entrepreneurs in Brazil, Visagio expanded to Australia in 2012. Learn about our journey of innovation and value generation. Language: en-AU Canonical URL: https://www.visagio.com.au/visagio/our-history ## Headings Structure: H1: Our History H2: Visagio began its journey in 2003, founded by five young entrepreneurs in Rio de Janeiro, Brazil. H3: Entrepreneurship in our DNA H3: Expansion to Australia H3: Sustained Growth Over Time H3: Purpose H3: Mission H3: Our Values ## Main Content: H1: Our History H2: Visagio began its journey in 2003, founded by five young entrepreneurs in Rio de Janeiro, Brazil. H3: Entrepreneurship in our DNA H3: Expansion to Australia H3: Sustained Growth Over Time H3: Purpose H3: Mission H3: Our Values Their goal was to bridge the gap between academic research and practical business needs, delivering impactful management and technology consulting solutions. From the very beginning, Visagio was global in outlook, with its first projects taking place in Italy. And over the years, the company refined its mission: to be a key partner in clients’ management challenges, and a global reference in innovation and value generation. As Visagio grew, so did its footprint. By 2010, the São Paulo office opened, unlocking access to new markets and talent. The following year, Visagio crossed continents, opening its first international office in Perth, Western Australia. Education and knowledge-sharing have always been core to the company’s DNA — a commitment embodied in the creation of UniVisagio and an academic partnership with Ohio State University. This foundation of continuous learning supported both rapid expansion and deep cultural alignment across geographies. Over the last decade, Visagio has strengthened its presence in Australia with the opening of the Sydney and Brisbane offices and has expanded its platform to include ventures in AI, software development, and innovation. Visagio has become more than a consultancy — it's a global community of over 1000 people, powered by collaboration, heart, and a relentless drive to create positive impact. Founded by 5 engineering students in their final year of study Visagio Australia founded in Perth, Western Australia Presence across major cities in Australia and projects across APAC To be an exceptional platform for good-hearted and talented people to achieve the extraordinary To be our clients' main partner in their management challenges --- ### Page: https://www.visagio.com.au/services/organisational-efficiency Title: Organisational Efficiency Services | Visagio Australia Meta Description: Unlock operational excellence with Visagio's hands-on efficiency solutions. Proven results: A$1.5B+ savings, 33% cost reduction, and sustainable profit growth. Language: en-AU Canonical URL: https://www.visagio.com.au/services/organisational-efficiency ## Headings Structure: H1: Organisational Efficiency H2: From insight to action, we deliver operational efficiency, lifting margins and profitability, with a whole-business view and a hands-on, results-driven approach. H3: Our impact H2: Our approach H2: Success cases H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Related Insights ## Main Content: H1: Organisational Efficiency H2: From insight to action, we deliver operational efficiency, lifting margins and profitability, with a whole-business view and a hands-on, results-driven approach. H3: Our impact H2: Our approach H4: From cost reduction to cultural transformation, the evolution of the facilities area can increase efficiency and improve employee engagement. H4: Balance the productivity challenge with the customisation of your internal services. H4: Reduce your process inputs, improve your success, and optimize your legal framework. H4: More agile and efficient processes, ensuring maximum value delivery to your business. H2: Success cases H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Challenges H3: Approach H3: Results H2: Related Insights For over 20 years, Visagio has been partnering with organisations across varied different sectors to unlock operational excellence – seeing every challenge through their eyes, tackling it with curiosity, skill and heart. Our smart, hands-on team learns fast, acts authentically, and delivers measurable results that last. We know every business is unique, so our approach flexes to your motivation, context and maturity. Our adaptable efficiency model combines proven methodologies and fresh thinking to uncover opportunities for cost reduction, investment optimisation and sustainable profit growth. More than consultants, we work as partners — treating your challenges as our own. Our hands-on, results-driven experts manage the full journey, from diagnosis and design through to implementation and digital enablement. Our programmes span a wide range of areas, including organisational restructuring, global business services / shared services (GBS/SSC), zero-based budgeting (ZBB), procurement, revenue assurance and portfolio optimisation Facilities management contributes to different types of company needs, from reducing costs and increasing productivity to cultural transformation. Visagio works to improve the performance of the area, with initiatives that include the development of crisis plans, optimisation of the use of spaces, and adjustments to new efficiency trends. In addition to making good use of the space and sustainability of the buildings, including the Smart and Green Building themes, we also structure OmniOffice models, ensuring a fluid experience for the employee in any workplace. Results that our clients have achieved: Visagio has been designing and deploying SSC models together with its clients for 15 years. The traditional Shared Services model is based on three main pillars: In recent years, the Shared Services model has been transformed and is being in demand for new solutions and a greater customer orientation for long-term sustainability: With more than 30 projects in 10 different clients, Visagio has knowledge and experience throughout the legal value chain, applying solutions mainly related to process reengineering, automation and analytics. We believe in a legal protagonist, who contributes to companies' profitability and cash flow. In this sense, our approach to legal efficiency addresses three main levers, which can be combined with each other: To deliver maximum value to clients, in addition to internal knowledge, Visagio also has an ecosystem of external partnerships with expert lawyers, law techs, and innovation hubs. In the Caixa pillar, for example, we work together with a partner who specialises in the recovery of legal deposits. Results that our clients have achieved: Corporate finance departments must carry out their processes aligned with the company's strategy and with high efficiency. To ensure this optimisation, Visagio works with its clients to review these processes, considering the dimensions of people, technology, governance, and processes, providing benchmarks and accumulated reference practices from various sectors. The Visagio methodology works to understand business objectives and the critical nature of operations, adjusting to the budget of the areas. After understanding, the internal processes and structures are reviewed, combined with the definition of the training program and set of appropriate technologies to achieve the desired results. We adopted a customer-centred approach to efficiency, mapping opportunities for both cost savings and experience improvements across the entire journey, with the goal of increasing satisfaction and loyalty among the main card users. We adopted a customer-centred approach to efficiency, mapping opportunities for both cost savings and experience improvements across the entire journey, with the goal of increasing satisfaction and loyalty among the main card users. The project delivered significant gains for the company, enabling a reduction of over 20% in unit operating costs and enhancing its competitiveness in the market. Following these results, the project and methodology were expanded to other product lines within the company. In close collaboration with the client, we developed a series of initiatives to optimise costs and expenses across all stages of the value chain. We implemented both technological solutions, such as systems and automation, and business solutions, including process redesign and the optimisation of operations, finance, logistics, and back-office functions. Throughout the project, we established essential governance structures to ensure cultural transformation and regular quantification of the benefits achieved. In close collaboration with the client, we developed a series of initiatives to optimise costs and expenses across all stages of the value chain. We implemented both technological solutions, such as systems and automation, and business solutions, including process redesign and the optimisation of operations, finance, logistics, and back-office functions. Throughout the project, we established essential governance structures to ensure cultural transformation and regular quantification of the benefits achieved. With the implementation of these initiatives, the company reduced its workforce by 21%. The results also led to a threefold increase in company value and the largest M&A deal in the sector in Brazil. Following a comprehensive diagnostic of the business, we prioritised two major areas: cost reduction and process optimisation. As part of the cost reduction effort, the company implemented its first zero-based budget, which involved critically reviewing expenses based on unit cost and volume, alongside other cost-reduction initiatives. For its stores, we introduced the Loja Kit — a zero-based simulator that determines recommended store expenditure and staffing structure, based on sales volume, store size (in m²), and location. This tool was used both to identify cost-saving opportunities and to support the preparation of store-level zero-based budgets. In the area of process optimisation, we reviewed all company processes to identify opportunities for scalability, digitalisation, centralisation, and alternative execution models. Following a comprehensive diagnostic of the business, we prioritised two major areas: cost reduction and process optimisation. As part of the cost reduction effort, the company implemented its first zero-based budget, which involved critically reviewing expenses based on unit cost and volume, alongside other cost-reduction initiatives. For its stores, we introduced the Loja Kit — a zero-based simulator that determines recommended store expenditure and staffing structure, based on sales volume, store size (in m²), and location. This tool was used both to identify cost-saving opportunities and to support the preparation of store-level zero-based budgets. In the area of process optimisation, we reviewed all company processes to identify opportunities for scalability, digitalisation, centralisation, and alternative execution models. Driven by cultural transformation, a shift in mindset, and improved expense control, the company reduced total expenses by 33% in less than a year — boosting profitability and securing its long-term viability. After identifying the company’s challenges and needs, the transformation project was structured around four key pillars: After identifying the company’s challenges and needs, the transformation project was structured around four key pillars: We achieved significant results through the implementation of the project, including: Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. --- ### Page: https://www.visagio.com.au/services/supply-chain-operations Title: Supply Chain & Operations Consulting | Visagio Meta Description: Transform your supply chain into a strategic growth lever. Reduce costs, improve service levels, and build resilient operations with data-driven solutions. Language: en-AU Canonical URL: https://www.visagio.com.au/services/supply-chain-operations ## Headings Structure: H1: Supply Chain & Operations H2: Transform your Supply Chain & Operations into a strategic growth lever. H2: How we transform Businesses through Supply Chain & Ops H2: More ways we drive transformation H2: Related Insights ## Main Content: H1: Supply Chain & Operations H2: Transform your Supply Chain & Operations into a strategic growth lever. H2: How we transform Businesses through Supply Chain & Ops H2: More ways we drive transformation H4: Understand the behaviour and needs of each distribution channel and learn whatactivities should be incorporated into each sector. H4: Achieve the ideal logistics network for your company with reduced costs andimproved service levels, while respecting the unique aspects of youroperation. H4: Use technology, data science, and KPIs to quickly (and online) predict criticalpoints of the operation and support better and faster management decisions. H4: Ensure strong investment returns, control capital costs and boost your saleswith the integration between all areas involved in the production chain. H4: Evolve your business's purchasing and supply practices and maximise the value ofyour relationships with other companies. H4: Achieve efficient, cost-effective transportation management — even with shortdelivery times. H4: Reduce your inventory while maintaining the highest service levels. H4: Deliver the correct quantity, on time and at the lowest possible cost. H2: Related Insights At Visagio, we go beyond efficiency. We build integrated, data-driven supply chain and operations ecosystem that are resilient and customer-centric, enabling  companies to grow, reduce costs, and stay competitive in the long term. Visagio transforms Supply Chain and Operations by combining best practices, advanced analytics, and leading innovation to deliver measurable impact across the entire value chain. Together with our clients, we: In an increasingly competitive environment with the spread of Omnichannel and theuse of complex logistics systems, the application of a warehouse managementsystem is fundamental to the efficiency of your company's Supply Chain. Visagio hasyears of experience in this area and we understand that, through a diagnosis thatsupports the construction of the warehouse operating model aligned with yourbusiness strategy, it is possible to define the best technologies and levels ofautomation to be implemented. In our approach, we prioritise the highest levels of productivity and reliability for theoperation of your management. This enables us to understand the behaviour andneeds of each distribution channel, define the activities best suited for each centre,and continually reduce operating costs. Results that our clients have achieved: +20 applied technologies +15% increase in productivity in the warehousing process Understanding how to optimise transportation directly, how to make the decision toopen Distribution Centers or Fulfillment Centers, and implementing cross docking arechallenges that require computational tools and extensive knowledge of the logisticsnetwork. When not used in an efficient and planned manner, they may cause adverseeffects to what is expected. That's why the Visagio model has an ideal combination for your business: servicelevels aligned with the optimised logistics cost to provide the best results in terms ofcustomisation and quality, as well as leveraging best practices in shared andcrowd-sourced logistics. Results that our clients have achieved: 15+ projects carried out in all sectors, from heavy industry to consumer goods retail 20% savings in logistics costs Delivery Time Reduction from 2 days to 8 hours Technological advances such as the Internet of Things (IoT) and Artificial Intelligence(AI) are revolutionising the operation of companies and contributing to the formationof a more efficient, digital and transparent supply chain. Among these innovations,Control Towers are presented as a solution for end-to-end monitoring of the chain,offering greater visibility, control, and decision-making support. In our approach, we consolidate all information related to the operation on a singleplatform, ensuring more accurate analysis and business decisions, based on dataand analytics. Results that our clients have achieved: Reduced a retail company's delivery time from 2 days to 8 hours +15% increase in NPS related to delivery experience In an increasingly complex and fast-paced business environment, integrated planningstructured through a Sales and Operations Planning (S&OP) process has never beenmore important. The C-Level tool is the most powerful for effectively deployingstrategy into operation, considering all the stages that make up your company'splanning cycle. Through our methodology, clients have accelerated product launches, appliedadvanced analytics and machine learning to improve forecast accuracy, reducedinventories, and minimised supply chain disruptions — driving stronger bottom-lineresults. Results that our clients have achieved: 99% adherence to the forecast 20+ forecasting models with owners 15% reduction in breakage Spend on suppliers is always a focus of efficiency initiatives, alongside complianceand quality assurance. To balance these points, it is important that the entirecompany is aligned with an efficient purchasing process and continuous suppliermanagement. Visagio operates in purchasing/supplies through three pillars: These pillars are supported by a strong foundation in technology and People &Management, allowing tools to evolve and ensure the best alignment and training ofthe teams. Results that our clients have achieved: 200% increase in SLA in the supply area 10% leverage per year on trading savings In a context of empowering the end consumer, ever-shorter delivery times with anincrease in service quality have become a standard. To ensure that your company isaligned with customer expectations, Visagio works with agility and cost-effectivenessto obtain a clear view of the logistics operation, including the review of its operatingmodel to the evaluation of its current and future partners, in addition to providingsupport for the management of the area through indicators aligned with theoperation. Our solution allows your organisation to have the necessary informationfor business decision-making. Results that our clients have achieved: Up to 25% reduction on Bids 20% savings in logistics costs With an increasingly strategic role in the operation, mainly because of its interfacewith other areas of the Supply Chain, inventory management has acted as acompetitive advantage in different markets. Through our methodology, your company sets the benchmark by optimising inventoryparameters and defining resupply models - reducing inventory levels withoutimpacting service levels. Results that our clients have achieved: 15% average reduction in inventory levels 20% fewer operational losses 30% increase in inventory accuracy One of the biggest challenges of any business is to be able to produce strategically,in the right quantity, at the right time and at the lowest possible cost. For this reason, Production Planning and Control (PPC) is the main factory management tool forefficient operation. Execution of a PPC project begins with understanding production processes throughtime-and-motion mapping, includes structuring maintenance plans, removesnon-value-adding steps, and automates production plans — reducing costs andenabling reliable, on-time, in-full (OTIF) delivery across the supply chain. Results that our clients have achieved: 50% reduction in cycle time 20% MRO inventory reduction Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. --- ### Page: https://www.visagio.com.au/services/ai-advanced-analytics Title: AI & Advanced Analytics Services | Visagio Australia Meta Description: VLabs delivers AI and advanced analytics solutions with 20 years' experience and 300+ projects. Optimisation, machine learning, and generative AI. Language: en-AU Canonical URL: https://www.visagio.com.au/services/ai-advanced-analytics ## Headings Structure: H1: AI & Advanced Analytics H2: VLabs is Visagio’s AI and advanced analytics business unit, delivering advanced data-driven solutions that help businesses unlock value and improve decision-making. H2: Our Approach H3: Optimisation and Simulation H3: Machine Learning H3: Generative AI H2: Solutions / Offerings H2: Advanced Analytics and Machine Learning H2: Transforming sales planning and the supply chain with optimisation models and forecasting techniques H2: Results H2: Detection of opportunities and risks in contracts H2: Results H2: Logistics Operator Analysis H2: Results H2: Optimising the experience with AI H2: Results H2: Predictive Maintenance H2: Results H2: Generative AI H2: Reimagining the way executives access company’s KPIs H2: Results H2: Simulation H2: Integrated supply chain planning H2: Results H2: Decarbonisation H2: Results ## Main Content: H1: AI & Advanced Analytics H2: VLabs is Visagio’s AI and advanced analytics business unit, delivering advanced data-driven solutions that help businesses unlock value and improve decision-making. H2: Our Approach H3: Optimisation and Simulation H3: Machine Learning H3: Generative AI H2: Solutions / Offerings H2: Advanced Analytics and Machine Learning H2: Transforming sales planning and the supply chain with optimisation models and forecasting techniques H2: Results H4: 20% direct cost reduction H4: AUD $16M saving in cash flow H4: Improvement of 8 p.p. on the accuracy H2: Detection of opportunities and risks in contracts H2: Results H4: 99% reduction in time H4: 50% reduction in human activity H4: Solution integrated with the client's contract management systems H2: Logistics Operator Analysis H2: Results H4: 6% reduction in fuel consumption H4: Further 2M litres of diesel per year savings H4: 4.5M tonnes per year of rail capability H2: Optimising the experience with AI H2: Results H4: Automatic classification of more than 7 thousand customer service interactions per month H4: Creating alerts and registering critical cases H4: Classification of reasons for contact H2: Predictive Maintenance H2: Results H4: +100 downtime hours H4: 2 week lead up time H2: Generative AI H2: Reimagining the way executives access company’s KPIs H2: Results H4: 80% Reduction in time to conduct analysis H4: Accuracy > 89% in answers from training H4: Intuitive interface to monitor and understand business movements and insights H2: Simulation H2: Integrated supply chain planning H2: Results H4: USD 50 Million to USD 5 Billion H4: USD 400 Million profit per year H2: Decarbonisation H2: Results H4: Millions of diesel will be abated as the result of this project H4: More than 10 sites analysed H4: Over 100 scenarios run With nearly 20 years of experience and over 300 AI projects worldwide, our expert team combines deep industry knowledge with cutting-edge technology to solve complex challenges and drive operational excellence. We offer tailored solutions that enhance risk management, operational efficiency, and strategic agility through real-time data and predictive analytics. VLabs empowers organisations to move from reactive to proactive decision-making, creating measurable business impact and competitive advantage. We support our clients in identifying the best opportunities and building tailored solutions, with a strong focus on knowledge transfer and internal engagement to ensure effective adoption of the technologies. We deliver powerful optimisation and simulation solutions that enable businesses to maximise efficiency and make confident decisions. By modeling complex processes and testing multiple scenarios, we help clients identify the best strategies to optimise resources, reduce costs, and anticipate operational challenges before they arise. Our solutions cover a wide range of applications, including: Our machine learning expertise transforms data into actionable insights, empowering organisations to predict trends, detect anomalies, and automate critical decisions. With tailored predictive models, we help clients unlock new growth opportunities, improve accuracy, and accelerate business outcomes. Our solutions cover a wide range of applications, including: Leveraging generative AI, we develop intelligent copilots and agents that boost productivity and reduce risks by automating routine tasks and providing real-time, context-aware support. These AI assistants enhance decision-making, minimise errors, and free up teams to focus on strategic priorities by driving smarter, faster, and safer operations. Our solutions cover a wide range of applications, including: The project was responsible for the development of a supply chain optimiser and a sales forecasting model in order to support the complete planning process of the two most representative products of a company in the Agribusiness sector. The solutions developed were part of a crucial digital transformation initiative, providing the transition from a manual process to a fully data-driven decision planning cycle, with cost reduction and improvement in sales forecasting. In 1 year vs previous year through optimising raw material purchasing of sales planning for core revenue generating products Visagio worked on the development of the Nelpee Contracts product, an Artificial Intelligence solution capable of reading and understanding contractual conditions, indicating opportunities to be captured and risks to be mitigated Required to identify business-relevant conditions Related to the process of reviewing and adjusting contracts Leveraging multiple data systems to contextualise per-second data, Visagio analysed driving behaviour at an individual and network level, highlighting the exisiting fuel-efficient driving strategies and identifying areas to reduce consumption and increase capability of the network. Through re-evaluation of driving advisory system Benefits that can be found in more efficient network coordination Potential to be realised driven from investigation Visagio worked on the development and implementation of a product (VEx.AI) supported by AI to analyse the customer journey and optimise their experience throughout this contact. The solution helps the brand to provide the best customer service in the short, medium and long terms. The tool understands the main causes of dissatisfaction among the brand's customers and helps address improvements in the journeys. To provide data driven insights & equipment leading indicators so that maintenance teams can make informed decisions to increase equipment productivity and operational capacity Prevented annually on average for equipment To support shutdown maintenance team with task scheduling and execution Visagio worked on the development and implementation of a product supported by AI to analyse the company’s data and assist the leadership with key results. The solution enables an agile decision making process for the leadership. (designed vs current process) the model with the company’s data Complex supply chain makes it difficult to assess options for investments and plan future performance. Visagio developed an end-to-end dynamic simulation model to support different studies. We also developed a toolkit to calculate assumptions, analyse historical performance, visualise and compare results to drive actions. Insights to investment decisions In leading initiatives Visagio developed a simulation and optimisation tool to help a resource company with the challenge of decarbonising their assets. --- ### Page: https://www.visagio.com.au/services/digital-and-technology Title: Digital & Technology Services | Visagio Australia Meta Description: Accelerate business value with Visagio's Digital & Technology practice. We combine business and tech expertise for sustainable digital transformation. Language: en-AU Canonical URL: https://www.visagio.com.au/services/digital-and-technology ## Headings Structure: H1: Digital & Technology H2: Visagio’s Digital & Technology practice is dedicated to accelerating business value by combining business and technology expertise. H2: Our Ecosystem of Solutions H2: Turning data into decisions that move the business H2: Digital products built to scale impact, not complexity H2: Technology strategy aligned to business priorities and execution H2: Technology partnerships that accelerate outcomes H2: Automating work where it creates real leverage H2: Engagement Models H2: Types of Solutions H3: Integrated Toolkits H3: Process Automation H3: Digital Apps/ Low Code H3: Reporting and Compliance H3: Data Availability/Data Pipelines/Data Infrastructure H2: Sustainability & Continuity H2: What’s Unique About Visagio ## Main Content: H1: Digital & Technology H2: Visagio’s Digital & Technology practice is dedicated to accelerating business value by combining business and technology expertise. H4: How we deliver value H2: Our Ecosystem of Solutions H2: Turning data into decisions that move the business H2: Digital products built to scale impact, not complexity H2: Technology strategy aligned to business priorities and execution H2: Technology partnerships that accelerate outcomes H2: Automating work where it creates real leverage H2: Engagement Models H2: Types of Solutions H3: Integrated Toolkits H3: Process Automation H3: Digital Apps/ Low Code H3: Reporting and Compliance H3: Data Availability/Data Pipelines/Data Infrastructure H2: Sustainability & Continuity H2: What’s Unique About Visagio Our approach is built on flexibility and short and long-term value generation, working side-by-side with our clients to solve challenges, upskill teams, and leave sustainable environments. Visagio acts as a partner across all stages of the digital journey. We bring multidisciplinary teams that align strategy, governance, and execution to accelerate results Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. Through partnerships with leading technology providers, Visagio delivers fit-for-purpose solutions that balance speed and scalability. We design analytics that leaders actually use. From operational dashboards to advanced modelling and AI, we connect data to real decisions, reducing costs, improving service levels, and enabling faster, more confident execution. Our focus is not insight for insight’s sake, but analytics embedded into day-to-day operations, governance, and accountability. We build digital products that solve real problems at scale. Combining business ownership, design, and engineering, we create tools that simplify workflows, automate decisions, and accelerate value capture. Every product is designed with adoption in mind, integrated into existing processes and measured by the outcomes it delivers, not the features it ships. We help organisations make deliberate technology choices that unlock value. From IT strategy and architecture to portfolio governance and delivery models, we bridge the gap between ambition and execution. Our approach ensures technology investments are prioritised, governed, and delivered to support growth, resilience, and long-term performance. We work side-by-side with leading technology partners, such as Microsoft, Databricks, AWS, GCP, Pipefy, and Spotfire, to deliver faster and smarter outcomes for our clients. These partnerships are not logos on slides: they are embedded in solution design, delivery, and capability building, ensuring clients benefit from proven platforms combined with deep business context. We automate processes with a clear focus on value creation. By redesigning workflows, embedding controls, and leveraging digital platforms and AI, we eliminate manual effort, reduce risk, and increase speed. Automation is treated as a business transformation lever, integrated into governance, performance management, and frontline execution. Visagio works with clients in multiple formats, depending on maturity and needs: Diagnostic of current capabilities and roadmap for evolution. Scoped initiatives with clear business cases and measurable outcomes. Multidisciplinary teams embedded in client missions, delivering programs or department-level transformation. Teams focused on accelerating results in a specific business function or department. Long-term capability hubs ensuring governance, scalability, and sustainability. CoEs include training, upskilling client teams, and knowledge transfer. Our delivery model ensures value does not end with deployment: Solutions that connect different parts of the team or company's toolkit, ensuring accurate and timely information flow. Solutions that fully automate process steps, reducing execution time and the probability of mistakes. Responsive and smart apps that evolve processes that are paper-based or spreadsheets into robust technology Creation of dashboards and reports using proven techniques in data storytelling to guarantee efficient call-to-action and traffic light spotting for decisions. Solutions that ensure that information is available to the decision-making process in a reliable, automated and timely manner. Our delivery model ensures value does not end with deployment: --- ### Page: https://www.visagio.com.au/industries Title: Industries We Serve | Visagio Australia Meta Description: Visagio delivers tangible results across Energy, Financial Services, Logistics, Mining, Retail & more. Unlock real value with expert consulting. Language: en-AU Canonical URL: https://www.visagio.com.au/industries ## Headings Structure: H1: Creating impact across industries H2: Visagio works hand in hand with our customers across multiple sectors, delivering tangible results and empowering businesses to unlock real value. H3: Financial Services H3: Logistics H3: Mining ## Main Content: H1: Creating impact across industries H2: Visagio works hand in hand with our customers across multiple sectors, delivering tangible results and empowering businesses to unlock real value. H3: Financial Services H3: Logistics H3: Mining Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. Over the past decade, Visagio has become a trusted partner in the Financial Services sector, delivering over 120 projects for more than 20 leading institutions globally. Our consultants are embedded across banking, fintech, insurance, and investment platforms—helping shape strategies and execute transformations. We combine deep financial sector expertise with cutting-edge technology, enabling impactful outcomes. Visagio has delivered impactful logistics and rail supply chain projects since its foundation, with deep expertise in process improvement, analytics, and digital transformation. In Australia, we have partnered with leading operators since 2017, implementing initiatives that span planning, automation, KPI reporting, and digital twin technology. Globally, our projects have delivered measurable value across end-to-end supply chain networks, from maintenance optimisation to strategic master planning. Since 2003, we have partnered with several of the biggest mining players to deliver projects throughout all functions and business units. Because of that, Visagio is a known presence in mining and supply chain events to share knowledge as an SME of the industry. --- ### Page: https://www.visagio.com.au/careers Title: Careers at Visagio | Join Our Global Consulting Team Meta Description: Work with Visagio, a global consulting platform fostering talent development. Join our collaborative team driving efficiency and sustainable results. Language: en-AU Canonical URL: https://www.visagio.com.au/careers ## Headings Structure: H1: Work with us H2: We are a global platform that helps organisations achieve their goals by driving efficiency, delivering sustainable results, and fostering talent development. ## Main Content: H1: Work with us H2: We are a global platform that helps organisations achieve their goals by driving efficiency, delivering sustainable results, and fostering talent development. With a highly engaging environment where people are driven by genuine purpose, mission and culture, we seek to attract and recruit good-hearted and talented people who display an owner mentality, a customer-centric focus and bring technical excellence. If you are aligned with our culture and values ​​and want to accomplish great things in a collaborative and fast-growing environment, your place is here! --- ### Page: https://www.visagio.com.au/ethics-channel Title: Ethics Channel Language: en-AU Canonical URL: https://www.visagio.com.au/ethics-channel ## Headings Structure: H1: Ethics Channel ## Main Content: H1: Ethics Channel At the core of our values are ethics and transparency. Our Code of Ethics and Conduct brings together the fundamental principles to guide the professional conduct of everyone who works for the company or acts on its behalf. Anyone, whether inside or outside the company, who wants to report any misconduct involving Visagio Australia can use this channel. The complaint can be filed anonymously or identified, guaranteeing the confidentiality of the complainant's identity, as well as independence and impartiality in its treatment, through the Internal Ethics Committee. For the occurrence to be addressed more quickly, whenever possible, it must be accompanied by the greatest amount of information, such as: If you do not have all the necessary information, the complaint can still be filed. Under no circumstances will there be a breach of confidentiality, intimidation or retaliation against the whistleblower. --- ### Page: https://www.visagio.com.au/insights/a-guide-to-build-and-leverage-experimentation-culture-inside-core-bank-sectors Title: A guide to build and leverage experimentation culture inside core bank sectors | Visagio Insights Meta Description: How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. Language: en-AU Canonical URL: https://www.visagio.com.au/insights/a-guide-to-build-and-leverage-experimentation-culture-inside-core-bank-sectors ## Headings Structure: H1: A guide to build and leverage experimentation culture inside core bank sectors H2: A guide to build and leverage experimentation culture inside core bank sectors H3: Visagio's methodology of growth and innovation H2: Proven Success H3: Case Study: Credit and Collections Lab H2: Conclusion H3: About the authors H2: Related Insights ## Main Content: H1: A guide to build and leverage experimentation culture inside core bank sectors H2: A guide to build and leverage experimentation culture inside core bank sectors H3: Visagio's methodology of growth and innovation H4: Key Components H4: Experimentation Cycle H4: Pillars H2: Proven Success H3: Case Study: Credit and Collections Lab H2: Conclusion H3: About the authors H2: Related Insights Building a culture of experimentation within a business is a transformative process that extends beyond merely adopting new tools. It requires a fundamental shift in mindset, prioritising curiosity, data-driven decision-making, and democratised innovation. Global companies like Booking.com, Amazon, and Google have demonstrated that fostering an environment where all employees can propose and run experiments leads to significant advancements and competitive advantages. In the banking sector, adopting a similar culture of experimentation can drive innovation, enhance customer experiences, and improve operational efficiency. This article explores how core bank sectors can effectively build and leverage an experimentation culture to achieve these goals. Visagio's approach to innovation and growth emphasises a structured cycle of experimentation applied to both incremental and disruptive ideas: experiments with existing data and innovative ones with new data sources. The core of this approach is three pillars: governance, people development, and technological advancement. Visagio's methodology has been successfully implemented in various core banking areas in Brazil, showcasing significant financial results: The application of this methodology in a medium-sized financial institution in Brazil resulted not only in clear and measurable financial benefits but also in a mindset change within both the credit and collections divisions. This highlighted the necessity of applying the correct procedures when analysing and executing A/B experiments (split testing consisted of two randomised groups, test and control) in order to guarantee accurate takeaways, while also showing the benefit of building a team that can become a reference in terms of best practices and innovation in experiment conduction. Incorporating an experimentation culture within core banking sectors is essential for staying competitive and responsive to market changes. This methodology provides an illustrative framework for implementing such a culture, ensuring that banks can systematically explore new ideas, validate their potential, and scale successful innovations. By focusing on governance, people development, and technological advancement, banks can create a resilient and adaptable organisation poised for long-term growth and success. Would you like to build and leverage an experimentation culture inside your organisation? Get in touch at contact@visagio.com. ReferencesBuilding a culture of experimentation Matheus Sierra is a Visagio consultant with experience in Banking Credit Risk Management and Data Analysis. He comes from a background in Mechanical Engineering, having studied at the University of Campinas, Brazil. He has worked on various projects in the Brazilian banking industry, one of them being the implementation of a Credit Innovation team in a medium-sized financial institution. Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. --- ### Page: https://www.visagio.com.au/insights/navigating-digital-maturity-to-drive-business-growth Title: Navigating Digital Maturity to Drive Business Growth | Visagio Insights Meta Description: Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. Language: en-AU Canonical URL: https://www.visagio.com.au/insights/navigating-digital-maturity-to-drive-business-growth ## Headings Structure: H1: Navigating Digital Maturity to Drive Business Growth H2: Navigating Digital Maturity to Drive Business Growth H2: Why invest in a Digital Maturity Assessment? H2: Assessing an Organisation's Digital Maturity H3: 1. Understanding corporate strategy and aims H3: 2. Implementing Methodological Analysis H3: 3. Designing a Roadmap H2: Conclusion H2: What are the Digital Maturity Levels? H3: Collect H3: Describe H3: Discover H3: Predict H3: Prescribe H2: Are you ready to assess your organisation's digital maturity level? H3: About the authors H2: Related Insights ## Main Content: H1: Navigating Digital Maturity to Drive Business Growth H2: Navigating Digital Maturity to Drive Business Growth H2: Why invest in a Digital Maturity Assessment? H2: Assessing an Organisation's Digital Maturity H3: 1. Understanding corporate strategy and aims H3: 2. Implementing Methodological Analysis H3: 3. Designing a Roadmap H2: Conclusion H2: What are the Digital Maturity Levels? H3: Collect H3: Describe H3: Discover H3: Predict H3: Prescribe H2: Are you ready to assess your organisation's digital maturity level? H3: About the authors H2: Related Insights In today's fast-paced digital environment, organisations established decades ago are feeling the pressure to innovate and keep up with the competition. The ever-changing landscape of technology presents both challenges and opportunities for businesses to adapt and thrive. Digital Maturity Assessments offer a strategic approach for companies to navigate these complexities, providing valuable insights and guidance on their digital transformation journey. Access our Digital Maturity Self-Assessment tool to understand where your company sits in the digital journey. The ability to swiftly adapt and implement changes is a key characteristic of successful organisations. Swift responses to situations like production line breakdowns, changes in product requirements, or economic crises can greatly influence a company's profitability. Insufficient integration of information systems often causes delays in making business decisions, which hinders the smooth processing of data from capture to analysis. In addition to technological opportunities, organisational structure and culture play vital roles in ensuring a successful transformation. Digital Maturity Assessments provide organisations with a comprehensive understanding of their current digital landscape, identifying areas of strength and opportunities for improvement. They are beneficial for all companies, regardless of size or current digital capabilities. By evaluating the organisation's digital capabilities across various dimensions such as technology, processes, and culture, Digital Maturity Assessments help companies develop a clear roadmap for their digital transformation journey. This strategic approach enables organisations to prioritise investments and initiatives, ensuring that their resources are allocated effectively to drive the most significant impact. A digital maturity assessment is typically conducted by a group of digital transformation experts who ultimately create a roadmap to guide the organisation towards becoming a learning agile company. Depending on the outcomes of the digital maturity assessment, companies gain valuable insights and guidance on which initiatives will better help drive future decisions. To measure a company’s digital maturity, the main steps required are as follows: To effectively conduct a Digital Maturity Assessment, it is crucial to first comprehend the organisation's aims and objectives, identify priority areas, and determine the key performance indicators to evaluate. Value Driver Trees (VDTs) can address these questions by offering a visual representation of the organisation's value drivers and their relation to digital transformation. With the root representing the organisation's goals and objectives, VDTs branch out to cover different value drivers that can be further subdivided as needed, as shown in the example below. By grasping the organisation's core purpose, digital maturity assessments can target the central issues, enabling the company to make informed decisions on resource allocation and maintain focus. Establishing a clear scope for the assessment is essential, and various techniques can be employed to concentrate on specific departments or business dimensions, such as customers and operations. Evaluating the organisation's current maturity level is vital to identify gaps and opportunities. Data collection can be facilitated through interviews, questionnaires, feedback surveys, and workshops. Through these methods, a wide array of stakeholders can be engaged, providing a well-rounded view of the organisation’s digital maturity. These results are then benchmarked against industry standards to determine the organisation's digital strengths and weaknesses. It is important to recognise that low maturity in certain areas does not always necessitate immediate action; other areas with higher value potential may be more beneficial for the company's growth. During the digital maturity assessment process, various opportunities and initiatives for improvement will be uncovered. These opportunities should be scoped and prioritised based on factors such as potential value, ease of implementation, and alignment with company goals. This prioritisation helps create a digital maturity roadmap that enables the organisation to stay ahead of the curve or keep pace with industry standards. Priorities may be adjusted as needed, taking into account the company's strategic direction. This roadmap, which includes specific recommendations for future growth, shapes the organisation's trajectory. It is crucial to recognise that the digital maturity assessment is an ongoing process, and the company's goals and priorities may evolve over time. As a result, regular reevaluation of the roadmap and plans is essential for continued success. Utilising the established baseline allows for tracking progress and capturing long-term improvements effectively. The digital maturity assessment serves as a critical tool for understanding a company's strengths and weaknesses within the digital landscape. Whether conducted internally or with the aid of external consultants, it establishes a solid foundation for growth and prosperity through digital transformation. For organisations navigating the complex challenges of an ever-changing digital environment, a Digital Maturity Assessment can prove to be a game-changer. By offering a strategic roadmap to guide digital transformation efforts, companies can harness their full potential, allocate resources effectively, and excel in today's competitive market. The analysis conducted during the Digital Maturity Assessment assigns organisations to one of five maturity levels. By pinpointing the current position of the organisation within these levels, a clearer understanding of the necessary steps towards digital maturity can be obtained. ‍The collection of data for processing is the basis for digitalisation. In this stage, data is often held in a decentralised silo, leading to issues with a single source of truth. Some areas, such as production, logistics and services, might have minimal data collected. Additionally, data visibility can be limited due to access constraints and domain system understanding. In order to become a digitally mature and agile organisation, it is essential that relevant data is provided throughout the business. ‍This stage is where basic analytics is applied to democratise access to data, enabling personnel in the organisation to make data-informed decisions. For instance, real-time KPIs and dashboards can quickly identify delivery date variances, allowing production managers to adjust plans and keep customers and suppliers informed. ‍In this stage, patterns and correlations are observed and analysed, allowing the company to understand why something is happening and supporting complex and rapid decision-making. Technologies that support the analysis of large volumes of data, such as Big Data, can be very helpful in these scenarios. ‍In this stage, past observations are used to guide future decisions. The company is able to simulate a variety of different future scenarios in order to anticipate problems and take appropriate actions to mitigate them. This results in robust business operations, reducing the number of disruptions and planning variances. Once companies are able to anticipate future events, they must also be prepared to take any measures required to minimise the potential negative impacts of these events – these are still going to be done manually. This stage automates actions and decisions. Continuous improvements and automation will enable the company to rely on predictive analytics and delegate certain decisions to IT systems so it can adapt to the changing business environment more quickly and accurately than a human being. Kung Yan Toong is a Visagio consultant with experience in data analytics, process automation and optimisation with a contextual focus on the mining industry. He comes from a background in Civil Engineering, having completed a Master of Professional Engineering at the University of Western Australia. He has worked on initiatives to advance fleet decarbonisation and digital supply chain acceleration efforts for a tier 1 mining company. Monica Aoki is a Visagio consultant with experience in Machine Learning and Data Analysis. She comes from a background in Engineering, having studied at the University of Campinas, Brazil. She has recently been involved in a project to drive digital acceleration within a tier 1 mining company by expanding the analytical toolkits and improving current processes. Eduardo Possato is an Associate Partner at Visagio, based in Sydney. With a background in Control and Automation Engineering from the Universidade Federal de Santa Catarina, he has extensive experience in Digital Transformation focused on bringing business sustainability. He is also passionate about building high-performance teams and leveraging data analytics to optimise processes and enhance operational efficiency. Bulbul Thirumaran is a Visagio consultant with experience in Digital Transformation, Process Improvement, Web Development and Data Analytics. He has worked in the mining and logistics industries and has recently been involved in a project to drive digital acceleration within a tier 1 mining company by improving the company’s maturity in processes, data analytics and digital infrastructure. He holds an honours degree in Mechanical Engineering from The University of Sydney. Unlock your organisation’s digital potential. Assess your current maturity and build a strategic roadmap to drive smarter, faster, more agile transformation. --- ### Page: https://www.visagio.com.au/insights/streamlining-operations-the-role-of-global-business-services Title: Streamlining Operations: The Role of Global Business Services | Visagio Insights Meta Description: Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. Language: en-AU Canonical URL: https://www.visagio.com.au/insights/streamlining-operations-the-role-of-global-business-services ## Headings Structure: H1: Streamlining Operations: The Role of Global Business Services H2: Streamlining Operations: The Role of Global Business Services H2: GBS Management Model H2: Cases H2: Conclusion H3: Author:‍ H2: Related Insights ## Main Content: H1: Streamlining Operations: The Role of Global Business Services H2: Streamlining Operations: The Role of Global Business Services H2: GBS Management Model H2: Cases H2: Conclusion H3: Author:‍ H2: Related Insights Global Business Services (GBS) is a solution to streamline operations, addressing common challenges in post-merger integration, business expansion, digital transformation, and efficiency programs. GBSs are particularly effective when companies aim to reduce operational costs, centralise activities, standardise processes, increase service quality, mitigate regulatory and compliance risks, and focus teams' efforts on core business. Organisations have experienced a significant increase in productivity in their operation after implementing GBS, resulting in a 30% reduction in back-office staff due to the implementation and a sixfold increase in productivity in transactional processes. The framework below outlines the main benefits of the GBS model. Benefits of Global Business Services Implementation The GBS is responsible for an end-to-end vision of the activities. GBS can centralise a wide range of processes, but the model primarily generates value by absorbing processes that are transactional in nature, can be standardised and have high volume. Common examples include purchase-to-payment processes, order-to-cash activities like billing and accounting, HR processes such as payroll and recruiting, and administrative and facilities management. GBSs can also effectively manage call centres and help desks. The management model enhances control over regulatory compliance and mitigate risks, such as handling sensitive information. It ensures the adoption of company policies and standards. However, GBS is not only about centralising processes. There is a specific governance and management model. This model involves establishing service level agreements (SLAs), defining a catalogue of offered services with aligned costing, and implementing a robust customer-oriented relationship model. This includes defining service channels, measuring customer satisfaction, and promoting continuous improvement. Global Business Services (GBSs) have proven to be a powerful tool for companies seeking to streamline operations, reduce costs, and improve service quality across multiple sectors. By centralising high-volume, transactional processes and implementing a strong governance framework, GBSs enable businesses to achieve significant efficiency gains while maintaining control over compliance and risk. Visagio has been the main partner of GBS implementation by various clients, enabling them to achieve these benefits. If you want to know more about how Visagio can help you start this journey, message us at contact@visagio.com. Renan Momesso is a management consultant at Visagio with extensive experience in implementation projects, developing and applying solutions in various areas such as post-merger integration, global services provider, procurement, financial modelling and customer experience. He has worked across a broad range of industry sectors, including mining, financial services, technology and the not-for-profit sector. Discover how Global Business Services can cut costs, boost productivity, and streamline operations, driving up to 30% staff reduction and 6x process efficiency. How do top companies like Amazon and Booking.com turn experimentation into a competitive edge, and how can banks do the same? Discover the framework driving real results and innovation. ---